The Development Support Team Lead is responsible for overseeing the daily operations of the Development Support team as well as participating as an active member of the team. Supporting elements of software, hardware, networking and cloud products, and linked closely with the Software Developers, the team has the facility to re-create systems and configurations to enable issue investigation and resolution which cannot be resolved at the 1st-line help desk.
As a team lead, this position will partner a range of internal stakeholders to deliver exceptional support to colleagues through ticket support, email and internal channels. This team member will be expected to lead by example, organise work, build reports, handle escalations, and help with ad-hoc projects. This position is an advocate in the overall culture, vision and values of Synectics.
The Development Support Team Lead will work within the Synectics Technology Centre and will report to the Head of Software Quality Assurance.