Careers at Synectics

Everything we do is founded on a deep understanding of our customers, the environments they work in, and the challenges they face. With a reputation built on trust, reliability, and lasting relationships, we are immensely proud of the people who sustain this position.

We offer gifted, passionate individuals the opportunity to excel in an environment that supports growth for themselves and our customers.

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Our values underpin everything we do.

We are totally customer focused; we understand, innovate, respect, and do the right thing.

By living these values we deliver the very best for our customers, and the people they serve and protect.

Our people understand intuitively what customers need. They innovate constantly, finding new answers to tough, previously unresolved problems.

In our regular customer surveys, our clients consistently tell us our people have an “excellent understanding of their needs” and “really care about doing a great job”.

Our focus is on providing a framework for development, which goes beyond just attending training courses and obtaining qualifications.

Instead, it encompasses coaching and mentoring support, helping individuals to reach their full potential, and provides recognition for a job well done.

Recognition is part of our culture and we strive to praise and recognize the achievements and efforts of all our colleagues.

This ranges from a simple 'thank you' through to more formal senior management recognition for people who really bring our values to life.

Field Service Engineer

Posted On
Tuesday, 20th November 2018
Closing On
Friday, 25th January 2019
Location
London and South of England
Job Type
Full Time

Delivering highly technical and complex hardware and software solutions to a wide variety of customers, the role requires a high degree of flexibility and initiative in order to ensure that customers receive the highest level of customer experience.

Job Description

Background and Job Purpose:

The Field Service Engineer is responsible for commissioning and servicing Synergy 3 systems, primarily in London and the South of England. Delivering highly technical and complex hardware and software solutions to a wide variety of customers, the role requires a high degree of flexibility and initiative in order to ensure that customers receive the highest level of customer experience and that the many and varied demands of the post are prioritised and dealt with efficiently.

Principal Accountabilities:

  • Managing the hardware and software delivery of integrated security systems to Synectics customer base
  • Commissioning Synectics equipment on customer sites in the UK and occasionally overseas
  • Investigating and resolving onsite faults
  • Assisting both the help desk and development support teams with ticket assistance and remote support investigations
  • Carrying out Factory Acceptance Tests and Site Acceptance Tests
  • Training engineers, operators, supervisors and managers on the use of Synectics solutions
  • Working with Synectics Technology Centre to test, validate and deliver third party software integrations
  • Knowledge sharing with other engineers and engineering teams regarding specific technical information and skills learnt during the delivery of bespoke software solutions
  • Acting as an ambassador for Synectics and taking ownership of the customer experience throughout project completion
  • Liaising with the sales team for system upgrades and other development opportunities
  • Develop and maintain working relationships across the company to allow effective team working
  • Producing technical documents, manuals, and risk and method statements when required
  • Completing site documentation, report paperwork, and time sheets on a daily/weekly basis

Key Personal Attributes:

  • Excellent customer service skills in all forms of communication
  • Level headed, able to work under pressure
  • Strong time management skills
  • Analytical mind, able to use own initiative to troubleshoot and problem solve
  • Strong planning and organisational skills
  • Able to work alone and as part of a team
  • Willing to work overtime and out of hours as required

Education/Experience/Qualifications:

  • Degree in IT/Computing/IP networking desirable
  • Windows based operating systems, including Windows 10 and Windows Server 2016
  • Knowledge of IP video systems and CCTV installation
  • Microsoft qualifications (MCSA, MCSE, MCITP)
  • Database knowledge (DB2, SQL)
  • IP Networking (IP addressing, sub netting, routing, TCP,UDP, multicast)
  • Experience working in a client facing technical role
  • Experience of electronics/technology/security industries
  • CRB Clearance

Applying :

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