Partnerships aren’t just down to the product. The right support, offered at the right time, fuels lasting relationships. It’s why Synectics has some of the most established customer connections in gaming.
A guiding force – even before day one
With years of gaming experience, a global team of sector experts, and a network of customer partnerships, we are constantly working to tackle the evolving challenges around regulatory compliance, new security threats, or operational changes to provide intelligent support to our customers. With a keen focus on emerging gaming and surveillance market trends, we offer our expertise even before casinos have become customers.
From sector or technology trend white papers and tech notes that explore and explain key features, functions, and opportunities relating to surveillance and security, to providing obligation-free consultations on system requirements and recommendations, we want casino operators to feel supported by us from the outset, as they make crucial decisions for how to best protect people and assets.
Supportive partnerships that last
What happens when a casino becomes a customer? From providing training sessions for system technicians in order to build in-house knowledge, to offering all-year-round support via a dedicated global support portal, we continue to make sure the right advice is never far away.
Each gaming customer is given a specific support team for clear accountability and continuity of care. We also stand by the quality and reliability of what we supply, and as such, product warranties, ongoing maintenance assistance, and software release updates are part of our approach to supportive partnerships.
Finally, the fact we are a global company - with offices across Asia, the US, the Middle East, and the UK - means the casinos we work with benefit from a wide range of research, testing, and regional support facilities, as well as relevant cross-market expertise gained from operating in multiple sectors. Our robust processes, commitment to quality, and experienced, global presence, are why we are the solution of choice for gaming properties worldwide.