Cookie Policy

Cookie Policy

Synectics plc, owner of www.synecticsglobal.com and support.synecticsglobal.com

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site. By accepting cookies on this site, you accept the terms of this policy.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Essential cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website.
  • Analytical cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
  • Marketing cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the tables below:

Essential

Website Name Purpose Expiration Period
synecticsglobal.com AllowAllCookies

Mandatory website functionality cookie used to store if the user has accepted or rejected optional cookies.

Six months
synecticsglobal.com __RequestVerificationToken

Mandatory website functionality cookie. To help prevent CSRF(Cross-Site Request Forgery) attacks, ASP.NET MVC uses anti-forgery tokens, also called request verification tokens.

Session
support.synecticsglobal.com __cfduid

Cloudflare per-client security settings for Twilio and Outbound assets. Zendesk Cookie Policy

Session
support.synecticsglobal.com _cf_bm

This Cloudflare cookie helps manage incoming traffic that matches criteria associated with bots. Zendesk Cookie Policy

30 minutes
support.synecticsglobal.com _zendesk_authenticated

This is a flag that’s set when a user is authenticated to display the most up-to-date content. Zendesk Cookie Policy

Session
support.synecticsglobal.com _zendesk_cookie

Saves arbitrary preference settings. Zendesk Cookie Policy

One year
support.synecticsglobal.com _zendesk_shared_session

Authentication cookie - set to be anonymous. Zendesk Cookie Policy

Eight hours

 

Analytical

Cookie Name Purpose Expiration Period
Google _ga

Used by Google Analytics to distinguish unique users by assigning a randomly generated client identifier for traffic reporting. Google Privacy Policy

Two years
Google _ga_E6FF58TTE7 A specific Google Analytics 4 (GA4) cookie used to maintain session state and track your journey across different pages of the site. Google Privacy Policy Two years
Google _gid

Registers a unique ID used to generate statistical data on how the visitor uses the website, tracking behaviour across sessions on a daily basis. Google Privacy Policy

One day
Google _gcl_au

Used by Google AdSense to track conversions and experiment with advertisement efficiency across websites. Google Privacy Policy

90 days
Microsoft _clck

Stores a unique user ID for Microsoft Clarity to ensure that behaviour from the same user is connected across different visits to the same site.

One year
Microsoft _clsk

Used by Microsoft Clarity to group all page views and actions by a single user into a single session recording.

One day
Microsoft CLID

Used to identify the first time Microsoft Clarity recognised a user on any website that uses Clarity services.

One year

 

Marketing

Cookie Name Purpose Expiration Period
Google test_cookie A temporary cookie used by DoubleClick (Google) to check if the user's browser supports cookies. Google Privacy Policy 15 minutes
LinkedIn bcookie A browser identifier cookie used to track the use of embedded LinkedIn services, such as the "Follow" button. LinkedIn Cookie Policy One year
LinkedIn ln_or

Used to register statistical data on users' behaviour on the website to measure the effectiveness of LinkedIn advertising campaigns. LinkedIn Cookie Policy

One day
LinkedIn li_gc Stores your consent for the use of cookies for non-essential purposes on LinkedIn's platform. LinkedIn Cookie Policy Six months
LinkedIn lidc Used for load balancing to ensure LinkedIn services perform optimally by selecting the best data centre for your location. LinkedIn Cookie Policy One day
Mailchimp MCPopupClosed Ensures that a newsletter subscription pop-up does not reappear after you close it. One year
Mailchimp _mc_link Used to track the performance of links within Mailchimp marketing emails to understand which content users find most relevant. 30 days
Microsoft MUID

A unique identifier used by Microsoft to track browsers across Microsoft sites for advertising and analytics purposes.

One year
Microsoft ANONCHK

Indicates whether the MUID is transferred to ANID, a cookie used for advertising across Microsoft domains.

10 minutes
Microsoft MR

Indicates whether the MUID cookie should be refreshed or updated.

One week
Microsoft SM

Used by Microsoft to synchronise the MUID cookie across various Microsoft domains for consistent user identification.

Session
Vimeo vuid Assigns a unique ID to track video viewing behaviour and preferences for embedded Vimeo videos. Two years

 

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

All cookies will expire in accordance with the expiration period.