Technical Support

24/7 Global Support Portal

Synectics Global Support Portal lets you log and track support issues on the cloud-based service desk. This is also the source for technical product information and product downloads

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Technical Documents

Here, you'll find comprehensive information and guidance on all our products. Browse through our library of documentation to enhance your understanding and stay up-to-date with our latest technical advancements

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End of Life Notices

Visit our End of Life product notices page for updates and information on product discontinuations

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How-To
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Technical Support

How-ToVideos

Using the Asset Register

Using the Esc Key Shortcut

Copy and Pasting Multiple Lines of Data

Configuring Backfilling in Synergy

Setting-up Privacy Zones

Creating and Saving Salvos

Building Dashboard Summaries

How to Know Which Tab is Active

Quickly Entering Start and End Times

Reviewing and Managing Images

Using Draggable Digital Zoom

Using Investigation Mode

Creating and Attaching Snapshots

Creating Persons of Interest

Setting Priority and Sensitivity User Groups

Saving Your Favourite Reports

Customising Your Synergy View

Navigating Between Maps

Using the Global Support Portal

Using the Latest Synergy Maps features

Customising the Asset Register Display

Embedding Webpages into Synergy

Quick Access to DVR and DVR Channel Status Tabs

Changing Font Size

Audit Who’s Exported an Incident

Using Double-Click for Quicker Navigation

Adding a CAD Map

Using the Tree View for Efficient Map Selection

Adding Hyperlinks to Map Items

Quick Access to Your Most Used Functions

Pausing the Archiving of Incidents

Adding Virtual Cameras from a Fisheye Camera

Using the 'Play Map Cameras' Feature

Adding Street Maps to Synergy

How-To
Videos