Project Manager

The Project Manager will work closely with the Solutions and Systems Engineering teams, be the customer's primary point of contact and their trusted advisor. They will manage the customer experience and relationship from the point of sale through to the successful deployment of a project and handover to Support.

Principal Accountabilities

• Influence complex projects from the early stages of the sales cycle managing through to successful delivery.
• Become the primary point of contact for the customer from the point of order received.
• Understand and ensure that both customer needs and technical requirements are met throughout the lifecycle of each project.
• Effectively communicate the customers' requirements to the Operations Team to allow the solution to be accurately built to the agreed specification.
• Organise and host Factory Acceptance Tests (FAT) in-house and onsite, ensuring a positive customer experience.
• Attend the customer site location for meetings and to oversee the project deployment.
• Work closely with the direct Sales and the Solutions Team, ensuring that complex proposals are accurate and achievable.
• Work closely with the Operations Team to understand project lead times and effectively communicate this information to the customer.
• Ensure regular customer touchpoints through calls, emails, and face-to-face meetings.
• Understand your customer’s vision and roadmap, identifying opportunities for use cases, integrations, and program expansion. Feed this back into the agile development process to promote roadmap alignment with key accounts.
• Effectively agree, record and communicate project milestones and help develop associated formal processes and relevant documentation. 

Key Personal Attributes

• Human: Personable, able to communicate effectively on a personal level.
• Honourable: Manage customers' expectations. Focussed on developing trust with customers. Able to consistently deliver what has been agreed.
• Customer Driven: Empathise with the customers (internal & external) to ensure expectations are both managed and achieved.
• Enterprising: Naturally inquisitive, wanting to understand customer challenges and develop solutions that maximise customer satisfaction and revenue.
• Excellent project management skills.
• Excellent communication skills (written, verbal and listening) combined with a self-assured manner in adapting to different partners.
• Strong problem-solving attitude with a lot of intellectual curiosity.
• Ability to prioritise workload and comfortable with multi-tasking. 
• Self-motivated, driven, flexible and resilient. 
• Well-organised with excellent planning skills.
• A strong mix of technical and customer skills.
• An open and honest team player.
• Ability to uphold organisational values and ethics.
• Strategic mindset, both short and long term.

Experience

• University degree, preferably in a technical field of study
• 3+ years of relevant project management experience, preferably in a Security, surveillance, or IP video industry
• Proven ability to remotely troubleshoot and resolve project-related problems
• Very good written and oral language skills 
• Excellent knowledge of Office 365, further project management or documentation tools are a plus

Eligibility for Employment in the UK

In accordance with current legislative requirements within the UK, any successful applicant must produce verification of their eligibility to live and work in the UK. Such verification should be taken in advance of the employment start date and the applicant will be unable to start in their role until this has been received by Synectics.

Our Commitment to Equality and Diversity

Synectics plc and its subsidiaries are committed to promoting equal opportunities in employment and in our employment policies for recruitment, selection, training, development and promotion. Such policies are in place to ensure that both job applicants and employees of Synectics receive equal treatment regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.