Transport operators face growing challenges. They must keep services running on time amid continually changing restrictions and factors in security, health and safety, emerging technology, and amenities.

Synectics' eBook ‘Data-Driven Transport Surveillance and Security’ examines these challenges and provides a guide to best-practice solutions and approaches for tackling them using data integration and analysis.

It explains how operators can connect surveillance technology with other data sources to deliver a complete picture of operations and manage responses to any scenario.

Dr Kerstin Wendt, Regional Manager at Synectics, is a contributing editor. She said: “Just imagine something going wrong with turnstiles just as a nearby sports event finishes. Passengers will be frustrated at being unable to get home, but there’s also a potential crush risk. By harnessing data, an open architecture system can detect the turnstiles have gone down via an access control alert, notify the maintenance team to inspect and fix the problem, and dispatch a customer liaison team to the turnstiles.

“This is just one example of how the right solution can support staff with decision-making, safety and passenger satisfaction. However, operators should know the available options to capitalise on data integration opportunities. Which is why we thought developing this e-book was so important.”

The eBook contains advice for operators on:

  • The range of systems and data sources that can be unified on a single unified platform and why this is beneficial
  • Automating the management of day-to-date tasks and response protocols
  • Using analytics to help improve risk detection and even drive revenue generation
  • Safeguarding data and evidencing responsible data management
  • Enabling efficient collaboration between staff members, teams and external agencies such as the emergency services through secure data-sharing

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