4 Ways Synergy Improves Casino Surveillance Management

Modern surveillance solutions enable casinos to respond more quickly to incidents and enhance the customer experience. But they should also simplify essential system management — saving time, reducing complexity, and ensuring full regulatory compliance.

Here are four ways Synergy security and surveillance software helps casinos achieve exactly that.

1. Simplified camera setup with central configuration

Camera setup, especially at scale, can be complex and time-consuming. Synergy streamlines the process by allowing crucial settings to be configured and verified directly from the control room, including:

• Picture settings like colour, brightness, and WDR, based on camera type and location
• Resolution and frame rate configuration

This configuration feature is particularly useful for casino environments where lighting is both consistent and challenging. It saves time, ensures uniform image quality, and eliminates the inconsistencies often caused by manual setup.

2. Improved efficiency with auto-plotting

Updating camera settings is fast and scalable with Synergy. There’s no need for time-consuming reprogramming, making it ideal for dynamic environments. Auto-plotting links CAD map locations to corresponding cameras, eliminating the need to re-add cameras as and when they’re relocated.

As layouts and recording requirements evolve due to internal policy changes or regulatory shifts, operators can apply recording templates (including retention settings) during camera import for quick compliance.

Teams can also assign custom macros at the individual camera level, not just by type, enabling automated actions tailored to specific workflows, a typical use case for frequent or critical tasks.

3. Proactive maintenance with built-in management tools

Constant surveillance is a regulatory and operational necessity. Synergy includes several features to simplify maintenance planning and equipment fault response:

• Health dashboards display camera status, helping teams prioritise work and giving engineers visibility into specific issues.

• Asset registers provide real-time records of system configuration, licenses, and versioning, ensuring that support teams always have the necessary information at their disposal.

• A ‘Projects’ module enables engineers to schedule maintenance tasks and suppress related alerts, thereby avoiding false alarms during repairs.

4. Increased reliability with scene verification

AI isn’t just for spotting banned individuals, VIPs, or unusual behaviours and trend analysis. It’s also great for equipment monitoring, such as scene verification.

Whether required by regulations or simply best practice, ensuring cameras remain focused on their intended scene is critical. But with large camera counts, manual checks can take teams multiple shifts to complete.

Synergy’s Scene Check tool automates this process using AI-powered comparison analysis. At user-defined intervals, it verifies that each camera continues to capture the correct scene. Even subtle changes trigger instant alerts, ensuring coverage deviations, whether caused intentionally or accidentally, can be immediately rectified.