Tribal Casino Surveillance: The Future Needs of Security Leaders

We surveyed fifteen senior leaders¹ in security, surveillance and casino management. The goal was to identify emerging technology trends, priorities and current surveillance and security experiences.

One of the most striking things to emerge was the disconnect between the features respondents said they wanted and the technology they’d adopt to achieve that. For example, the most popular technological advancements were remote monitoring and AI. The common reason for remote monitoring was better coordination of active situations with first responders.

At the same time, several security leaders did not want to adopt cloud surveillance in the future. This was not surprising, but as perceptions of cloud technology evolve, we’ll likely see more adoption in the future as it’s suited for remote viewing and collaboration with third parties, like first responders. It also offers a high level of protection and makes it easier to scale and keep the system updated.

Up-to-date technology is essential for other reasons. For example, we saw a correlation between respondents who had replaced or upgraded their technology in the past five years and how highly they rated their system for user experience and reliability. It was also not surprising to see the big difference in the reliability between older and new or recently upgraded systems.

The survey results show a clear appetite for technological progression among tribal security and surveillance leaders. It is positive that the respondents want to keep up with changing trends, which might be a way to manage a continually evolving industry. Some of the people we spoke to express their future technological wants and needs well, but there needs to be more awareness of how to achieve this. In particular, the misconceptions around cloud surveillance could be holding respondents back from achieving their security goals.

¹ We worked with Native Nation Events to speak to tribal security leaders about their current surveillance experiences and what they’re looking for in the future.