How Data and Analytics Can Improve Transport Operations

Data and analytics can help improve operational efficiency by ensuring the right tasks are carried out by the right people – individually or collaboratively – with speed and consistency. Read on to learn how.

Improves your incident response

Make your operations more efficient by ensuring that any incident is dealt with in line with Standard Operating Procedures (SOPs). No duplication of effort. Just a focused response.

Dynamic on-screen guidance (workflows) is automatically triggered whenever video, audio, or sensor-based criteria are met. Based on the available information, they guide your operators through the right course of action. As new data is received, the guidance adjusts accordingly.

Workflows ensure your team knows the answers so they can act quickly and be partly or fully automated to save even more time and support your staff.

Makes information quicker to find

You can quickly sort and prioritise relevant video footage by applying the data shared by external agencies – such as license plates and person of interest data into an analytics engine. Previously, this task would have taken hours to track and review manually.

Once the relevant footage and associated data are located, you can quickly and securely share them with authorised agencies via a cloud evidence management solution. As further evidence and other data types are identified, they can also be added to the evidence pack.

Supports better decision-making

Your in-built reporting and dashboard tools can be used to better inform decision-making.

For example, using analytics such as heat mapping can provide valuable insight into the most popular concessions in a train station. This can allow you to manage passenger flow at peak times and recommend opening a second franchisee space or a new location with more extensive square footage.

The same principle can be applied to all aspects of transport operations, from maintenance and staff management to passenger service and safety.