Data and analytics can help improve operational efficiency by ensuring the right tasks are carried out by the right people – individually or collaboratively - with speed and consistency. Read on to learn how.

Improves your incident response

Make your operations more efficient by ensuring that any incident is dealt with in line with Standard Operating Procedures (SOPs). No duplication of effort. Just a focused response.

Dynamic on-screen guidance (workflows) is automatically triggered whenever video, audio or sensor-based criteria is met. They then guide your operators through the right course of action based on the available information. As new data is received, the guidance adjusts accordingly.

Workflows ensure your team knows the answers so they can act quickly and be partly or fully automated to save even more time and support your staff.

Makes information quicker to find

You can quickly sort and prioritise relevant video footage by applying the data shared with you by external agencies – such as license plates and person of interest data into an analytics engine. Previously, this task would have taken hours to manually track and review.

Once the relevant footage and associated data are located, you can quickly share this securely with authorised agencies via a cloud evidence management solution. As further evidence and other data types are identified, these can also be added to the evidence pack.

Supports better decision-making

Your in-built reporting and dashboard tools can be used to better inform decision-making.

For example, using analytics such as heat mapping can provide valuable insight into the most popular concessions in a train station. This can allow you to manage passenger flow at peak times and recommend the opening of a second franchisee space or a new location with more extensive square footage.

The same principle can be applied to all aspects of transport operations, from maintenance and staff management to passenger service and safety.