Powerful IP Camera Coverage for Improved Casino Customer Experience

A major overhaul of surveillance at Regency Casino Mont Parnes in Greece has seen the operator adopt a fully IP solution, a suite of new cutting-edge IP cameras, and enhanced system resiliency measures as part of its commitment to secure, fair, and transparent gaming.

Based in Athens, Regency Casino Mont Parnes is one of the country’s leading destination casinos. It offers a mix of gaming tables, slots, and hospitality spaces heavily geared toward the tourist market.

Provided by Synectics and installed by Signal Electronics Security – one of Greece's biggest and oldest integrators, the updated Synergy security and surveillance system enables control room operators to monitor and manage video and audio feeds from existing equipment and newly installed IP cameras.

Clarity that safeguards continuous play

Synectics IP cameras are deployed to deliver improved picture quality for investigating gaming table incidents and monitoring other high-risk zones across the property.

Pavlos Cheiletzaris, Surveillance Manager at Regency Casino Mont Parnes, said: “Pairing audio feed with the ability to digitally zoom into live footage with the speed and extreme clarity that these cameras offer is a major benefit, not just for detecting possible cheating but also to deliver quick confirmation on the inevitable disputes that occur as part of gameplay.

“Should any query be raised over a bet being placed in time, dealing patterns, chip stashing or card manipulation – we can instantly check what’s happening and provide feedback to colleagues on the gaming floor. This reassures our valued customers that we are looking after their interests, identifying bad actors, and minimising potential disruptions to play.”

Mapping that easily adapts to layout changes

Clear, flexible, and feature-rich mapping options within Synergy support rapid response and incident investigation. They also help simplify staff training and streamline other surveillance management processes.

The CAD mapping option, for example, allows the property to easily and quickly adjust cameras to reflect changes in gaming table layouts.

Pavlos added: “The mapping feature also ensures new operators can quickly master monitoring and investigation because of how intuitive it is to use.”

Ensuring regulatory compliance and preventing revenue loss

To guarantee regulatory compliance, Mont Parnes’ enhanced surveillance solution features failover recording. Synergy automatically tracks footage location and backfills from cameras, supporting continuous viewing and playback. Complete server replication also guarantees footage access at all times.

The Hellenic Gaming Commission also has its own Synergy client for footage review in line with regulatory requirements.

Konstantinos Rakantas, IT manager at Signal Electronics Security, added, “We’ve worked with Synectics for a long time, and one of the key reasons our customers like it, especially in gaming, is reliability.

“If Regency Casino Mont Parnes ever loses surveillance coverage, they must close their gaming tables and lose revenue. It’s as simple and as serious as that. With Synectics and their Synergy platform, 24/7 access to footage is guaranteed.”

A partner for future expansion

Synectics’ expertise, combined with Regency Casino Mont Parnes’ own experience with Synergy, means the operator knows it can rely on Synectics’ technology to support future developments.

In addition to recent developments, the casino operator has big plans for a new location and expanded facilities in the city.