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Connected Journeys - The Solutions Set to Transform Transport

Tuesday, 4 September 2018

Three technology advancements are set to transform the transport industry ‒ command and control technology, connectivity, and the cloud. The combination of these will enable operators to support the growing demand for safer, and more connected, passenger journeys.

According to Synectics, capitalizing on the opportunity that new technology presents will help transport operators improve safety, security, and service efficiency, while also supporting the transition to seamless, multi-modal passenger travel.

"The first step for many is to adopt a ‘back office function’ that is able to unify data from on-vehicle systems – CCTV, vehicle trackers, telematics, ticketing, journey management, passenger info, and passenger WiFi etc. – to gain an accurate picture of service usage, passenger safety, and vehicle performance." Jürgen Fuchs, Director of Strategic Projects, Synectics

The global surveillance specialist will use InnoTrans 2018 ‒ taking place from 18-21 September in Berlin ‒ to explain the opportunities and migration path that operators can take advantage of to reach this reality.

Greg Alcorn, Divisional Director for Transport and Infrastructure at Synectics, explained: “For over 30 years we’ve been providing surveillance and data management solutions for on-vehicle, transport infrastructure, and public space sectors. Until relatively recently, these sectors have operated very separately. However, with an increase in urbanization and the Smart City trend, these independent environments are now merging.

“This change is driven by two key factors. Passenger expectation is a crucial driver for change ‒ members of the public want seamless travel where they are informed at every stage, and confidence that operators are working in a coordinated way to deliver efficiency. Furthermore, the global focus on transport security is pushing organizations and agencies to look at how they can work more collaboratively with each other, emergency services, and local authorities.

“Meeting these expectations can seem a daunting prospect, but by using the right technology in the right way, it needn’t be. We are looking forward to discussing the opportunities with visitors at this year’s InnoTrans.”Greg Alcorn, Divisional Director for Transport and Infrastructure, Synectics

Synectics (Hall 4.1 / 310 at InnoTrans) will be supporting this message by demonstrating how its command and control platform, Synergy 3, and other transport-specific solutions, can be implemented by operators to unlock capabilities at their own pace.

“The first step for many”, said Jürgen Fuchs, Director of Strategic Projects at Synectics, “is to adopt a ‘back office function’ that is able to unify data from on-vehicle systems – CCTV, vehicle trackers, telematics, ticketing, journey management, passenger info, and passenger WiFi etc. – to gain an accurate picture of service usage, passenger safety, and vehicle performance.

“Many customers already use our on-vehicle solutions to do exactly this. They can investigate incidents more quickly, integrate with third-party systems, reduce fuel consumption through informed service and route planning, and even improve training for staff using the data gathered. However, where things get even more interesting is when you start looking at vehicle-to-ground connectivity.”

According to Synectics, Synergy 3 is an integral component in this logical progression, enabling static, centrally-based teams to gain this same unified view in real time, over a WiFi or cellular network. In the last year, for example, the company developed and delivered a train-to-ground solution that enabled a European rapid transit operator to receive, manage, and respond to on-vehicle passenger help requests remotely from a central command center.

This opens up a considerable amount of potential for the transport industry. Jürgen continued “Integration with specific systems, as well as the ability to translate real-time data into action and respond to threats, presents so much opportunity for the converging worlds of on-vehicle and infrastructure.

“Real-time, precise service updates for passengers (including details of connecting transport services for more streamlined transfers), location-based advertising, and improved passenger help services are demonstrable benefits that improve customer satisfaction.

“Command and control technology facilitates major security improvements such as persons of interest tracking and incident response. Operators have the functionality at their fingertips to work more collaboratively with external services and agencies to ensure the safety and security of passengers at every stage of their connected journey.” Jürgen Fuchs, Director of Strategic Projects, Synectics

It is a collaborative, connected future Synectics feels will only be further strengthened with the adoption of cloud-based solutions. Greg concluded: “Few sectors are likely to benefit more from cloud capabilities than the transportation industry.

“Connecting IoT devices and transmitting information securely to the cloud has significant advantages for managing and sharing information. Within transport organizations, it means, for example, that different departments can access live data dashboards tailored to exact needs without duplicating effort, saving both time and resources. Crucially, it also allows operators to rapidly and confidently share video and data evidence with relevant external parties including emergency services and authorities.

“The net effect is a highly connected, highly effective transport network where all relevant parties can work together to improve passenger experience and safety.”

Synectics, with offices located in Germany, UK, US, UAE, Singapore, and Macau, is ideally suited to delivering end-to-end, converged solutions that connect the entire transport landscape.

The company has specialist expertise across on-vehicle systems in rail, light rail, coach, and bus with over 27,000 systems deployed worldwide, as well as a long track record in network, station, and critical infrastructure systems including the fourth largest metro system in Europe. Its solutions currently protect over five billion passenger journeys each year.

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