Implementing a Smarter Approach to Safety

The vast Category A prison site, which houses over 750 inmates, comprises multiple buildings, including cell blocks, visiting zones, gym and exercise areas, and special focus zones, all monitored by over 2000 cameras.

A security and surveillance solution was required that would allow operators to monitor and manage all cameras from a single location, the ECR (Emergency Control Room). The solution had to be capable of integrating with a wide range of third-party access control, security, and emergency systems operating across the prison estate, designed to flag up staff and inmate safety risks, a critical priority for the prison authority.

Single system, multi-site monitoring

The end-to-end Synergy solution developed by Synectics provides security personnel in each block with 24/7 access to video footage, while ensuring that operators based in the central ECR can exercise only overarching control.

Here, footage from any camera located in any block is monitored, controlled, and reviewed in real-time. Integrated GIS mapping displays camera points, additional location-based data, and live ‘field of view’ plotting on an exact site layout. Operators can simply point and click to view live feeds immediately and control PTZ cameras directly from the map.

Synergy is designed to integrate with a wide range of ONVIF-conformant systems and devices. Video footage can therefore be paired with data from other third-party systems to provide the prison with a comprehensive alarm-monitoring and alert solution.

Protecting personnel and vulnerable prisoners

By connecting data from the access control system and information from body-worn emergency alerts, Synergy can immediately flag up a staff member's location and display footage from the nearest camera, allowing operators to assess any potential threat visually.

The map-centric display, teamed with alert-triggered on-screen guidance workflows, ensures that the proper support is dispatched to the correct location as quickly as possible.

The GIS mapping capabilities of Synergy also facilitate the prison’s ‘safer cells’ initiative, which changes the level of support and monitoring assigned to an individual cell based on the inmate’s risk level. For example, if an inmate is suffering from mental health issues, they may require more frequent staff contact, observation, or, in severe cases, be assigned to suicide watch.

Using Synergy, operators in the ECR can monitor any designated ‘safer cells’ and, therefore, activate and deactivate associated systems, including in-cell surveillance, pill-hatch status, and audio logging of conversations with prison staff and from audio call points implemented in partnership with the Samaritans.

In addition to supporting those inmates most in need of help, using Synergy to activate safer cell features eliminates the need to allocate specific blocks or areas of the prison to this purpose, thereby reducing situations in which vulnerable prisoners might feel even more isolated.

Emergency response through interoperability

Synergy’s interoperability with other systems enables operators based in the ECR to engage precise emergency protocols should a threat be detected. For example, individual doors or whole zones can be locked down for incident containment.

Conversely, if evacuation of a particular area is needed quickly, access control can be overridden to establish the fastest route to safety. Synergy's workflow feature also enables lights and power to be controlled in response to evolving scenarios, such as disabling lifts in the event of a fire or when a hazard is detected on a specific floor.

360-degree security

While enhanced safety was an essential priority for the project, the facility's Category A status requires the highest levels of security functionality from the surveillance solution supplied.

By integrating and interrogating data from a wide range of systems, the Synergy solution delivers a 360-degree view of all site movement, activity, and alarms for complete situational awareness. For example, integration with the perimeter fence solution and video analytics generates alerts based on movement, touch, and approaching shapes for immediate review and action.

With built-in redundancy, including server failover and hot-swap recording to eliminate single points of failure, coverage at the prison is guaranteed 24/7. Together with Synergy’s operational and safety management capabilities, these features all help ensure that inmates, personnel, and facilities across the prison estate are supported and protected.